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Просмотр полной версии : Full Refund



AUSSIE
24.08.2017, 11:36
Dear Moderators,
On 24/08/2017 I paid for VIP account for 12 ( twelve months ).
But I don't receive all benefits associated with VIP account:
Defence Mode: I don't receive enough silver coins. It's not even enough to cover tank repairs!!!
The same with another modes in the game.
I played many times for free and I cannot see any difference if I have VIP account or not. It's all the same

I request to refund my money in full. If not, I will declare payment transaction illegal- then deal with foreign banks and money anti money laundering Australian government agencies.

Thanks

AUSSIE

Chiffa
24.08.2017, 11:52
Hello. Please show screenshots of results several your fights

AUSSIE
24.08.2017, 12:06
Dear Chiffa,
Unfortunately, I did not make any screenshots. I paid my money for the game not for experiencing disappointment. Your Mail.Ru failed to deliver a product I paid for. I offered you an easy solution: mail.ru refunds my money and this issue can be forgotten.Of course, if you want to hard way, I will arrange it.I have already prepared my complaint to Paypal and to my bank . No need to discuss this issue , just refund my money.

Regards
AUSSIE

Chiffa
24.08.2017, 12:10
Dear Chiffa,
Unfortunately, I did not make any screenshots. I paid my money for the game not for experiencing disappointment. Your Mail.Ru failed to deliver a product I paid for. I offered you an easy solution: mail.ru refunds my money and this issue can be forgotten.Of course, if you want to hard way, I will arrange it.I have already prepared my complaint to Paypal and to my bank . No need to discuss this issue , just refund my money.

Regards
AUSSIE

All the advantages of VIP are provided in full. The purchased service is gold. We do not make a refund money if gold is already spent on gaming purchases. You can recall the payment, but in this case, the account will be suspended. If the money is withdrawn, we must write off the gold, but you spent it. If you have some kind of errors or bug - I would like to see specific claims - that exactly you did not receive, so that we could explain how it works or fix the problem.

AUSSIE
24.08.2017, 12:19
All the advantages of VIP are provided in full. The purchased service is gold. We do not make a refund money if gold is already spent on gaming purchases. You can recall the payment, but in this case, the account will be suspended. If the money is withdrawn, we must write off the gold, but you spent it. If you have some kind of errors or bug - I would like to see specific claims - that exactly you did not receive, so that we could explain how it works or fix the problem.

I have not spent gaming gold at all. And you can check it up, just checking my account. Stop twisting facts.Dishonesty never benefits!
Well, in this situation you don not leave me another choice. I will have to contact my bank and Paypal.

Chiffa
24.08.2017, 12:25
You still did not say which VIP benefits you did not receive. Before talking about the return we need to find out its cause. I see no reason to refund. We have informed you of the consequences of withdrawal in the absence of gold on account. It is your right - you can contact PayPal and your bank.

AUSSIE
24.08.2017, 12:32
You still did not say which VIP benefits you did not receive. Before talking about the return we need to find out its cause. I see no reason to refund.

Please, read my first initial message. It says clearly:
No matter how I play I lose silver coins
I am active, I am on the battlefield, I hit and destroy other tanks - no silver coming to my account
I am idle, I stay on the base or just do nothing - result the same
There is no difference between VIP account holder and player who plays for free
I cannot see any difference
P.S If you cannot see a reason fora refund, the I am so sorry. I wish you all the best

Chiffa
24.08.2017, 12:35
Please, read my first initial message. It says clearly:
No matter how I play I lose silver coins

VIP offers the following benefits:

https://image.prntscr.com/image/8Adn_JQNQqaMJV7DKFaImQ.png

You have it in full.

AUSSIE
24.08.2017, 12:45
VIP offers the following benefits:

https://image.prntscr.com/image/8Adn_JQNQqaMJV7DKFaImQ.png

You have it in full.


Really? Your incompetence and dishonesty can be clearly seen. But it does not matter any more I lodged a formal complaint to Paypal and now will inform my bank to request my money back.

No need to worry. This issue will be resolved no matter you want it or not

Chiffa
24.08.2017, 12:48
As I wrote above the withdrawal of funds is possible provided that the gold received will be written off. If the gold is not enough - the account will be suspended until the refund of these funds. The topic is closed.